party of one

Yesterday I had to call my Icelandic credit card company to sort out an incorrect charge, only to find that the person who deals with this type of issue was not there. I started the make-a-mental-note process so I'd remember to call the next day when the lady on the other end of the line said, "I'll just tell her to give you a call when she gets in, shall I? Your number is xxx-xxxx, right?"

This morning, just as promised, the woman I needed gave me a ring, so early that I was still asleep. She apologised and said she'd just call me later, not to worry. After my experiences in the US with these kinds of things requiring endless hours of crappy on-hold music, "oh, you're talking to the wrong department, let me transfer you" meanderings, and more recorded voices and press-a-button menus that never have the option you want, it's almost fun to call a bank here, even when involving a matter that will result in the company losing money. Yesterday it was no voicemail jail, just a cheery morning call from just the person I need to talk to. The small size of this place does have its advantages!